Delivery Information

The Cool Little Music Shop ships on business days (Saturday, Sunday, and holidays are not business days). Packages ship from Western New York State. Expedited Shipping (1-Day Air and 2-Day Air) is the only way to guarantee that you will receive an item within a certain time frame at an extra expense. All expedited shipments are delivered Monday-Friday. Please note, some specific items do not include free shipping, these items will be clearly marked on site. "Call for" sale items do not include free shipping as well.  Ground Shipping typically takes 3-5 business days from the date of shipment (for orders within the United States).  Current;y only shipping with the United States.

Submitting a Valid Order

At the Cool Little Music Shop we want to get your new gear to your door as quickly as possible. A Valid Order means we have sufficient information to verify your identity, and if your product(s) are in stock, we will ship your valid order immediately. Help us get your order to you quickly by providing valid billing information.

In order to verify your identity, we may require the following information:

Matching Billing Address: The billing address is the address where you receive your credit card statement. You must provide your billing address exactly as it is listed with the bank that issued your credit card. Additionally, your customer name – also known as the Cardholder Name – must appear exactly as your issuing bank has it on record.

Matching Valid Phone Number: You must provide us with the number listed with your issuing bank. This must be a working number where you can be reached during our business hours.

Valid Credit Card:

We accept all major credit cards – Visa, American Express, MasterCard, and Discover -- so long as we can verify your address. We currently ship to the 50 United States,Valid Email Address: This ensures that we can contact you effectively.

How do I know if I've entered the billing address correctly?

Enter your billing information exactly as it appears on your credit card statement. This includes your name, billing address, and your phone number. Remember, incomplete or incorrect information may slow order processing and hinder Immediate Shipment.

Are there any legal details that are required to state here, to handle really unusual and extraordinary situations?

The Cool Little Music Shop  reserves the right to refuse orders for any reason, including suspicion (not proof) of credit card fraud. We reserve the right to disclose information identified as likely to be fraudulent to credit card companies, their investigators, and the proven cardholder. The Federal Trade Commission takes credit card fraud very seriously. We're confident you will appreciate these additional steps we take at our expense to ensure your identity and credit card remain secure and protected for your use and no one else's. The  Cool Little Music Shop reserves the right to request additional information such as the number on the back of the credit card or a faxed copy of your state ID and credit card.